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What our patients say

We take the views of our patients very seriously and use their feedback to continually develop our services. By asking patients to complete a short questionnaire upon discharge means we regularly receive great feedback about the care offered at Blakelands Hospital.

In July, 100% of those NHS Daycase patients questioned said they would recommend Blakelands Hospital to their friends and family.

See some of the comments below:

About our staff

‘I was very nervous, but put at ease quickly and treated very well indeed by all staff. Thanks to all.’

‘The staff were brilliant and went beyond their duties to help and look after my daughter and myself. Everyone was so happy and kind.’

‘All staff were very polite and pleasant the whole time and endeavoured to ensure I was relaxed. Well done – it worked well.’

‘I felt all those involved were very professional in their approach, yet retained the personal qualities which made me feel like an individual. I was reassured and relaxed.’

‘Superb in every way. All staff far exceeded my expectations. Keep up the excellent work.’

About our facilities

‘Helpful hospital that was lovely and clean.’

‘The hospital was excellent, very clean and bright and very accessible.’

‘Very pleasant atmosphere and surroundings and I was dealt with in a calm and satisfying way. A nice environment.’

Everywhere was clean and welcoming – the best hospital I have been to.'

About our services

‘A much better experience than previous similar procedures in other NHS hospitals. Everything about the procedure went well and was thoroughly explained.’

‘Courteous and efficient service carried out with minimum disruption. 5 gold stars!’

‘I have had 3 treatments here and everything is always lovely, calm and professional.’

‘Blakelands Hospital was recommended to me. Top, top service. I am very pleased.’

You can read more of the reviews from our patients on NHS Choices:
http://www.nhs.uk/Services/hospitals/ReviewsAndRatings/DefaultView.aspx?id=318